DriveTime Used Cars

Reviews

• Jonathon Murphy

  Jul, 31 2018
  ★ ☆ ☆ ☆ ☆
  This is my 3rd vehicle I have purchased from Drivetime and I couldn't be more disgusted (2102 Chevy Cruze). First of all, I have owned the vehicle for 16 months and have already had to put over $2,000 into it. Extended warranty is a joke, 99% of problems with your vehicle they do not cover. When the car was sold to me it was leaking coolant. When I brought it to the Salesperson's attention i was told it was from a previous vehicle that was parked there prior to mine. After a week or so I realized there was a coolant leak so took it to one of the repair shops covered under the 30 day warranty. One of the clamps came loose so they replaced the clamp ($6.00 part). A couple months later the coolant is leaking fluid again, took it to a buddy of mines shop and he repaired it for nothing. A few months after that, ANOTHER coolant problem. Paid $300 for a new water outlet housing (Drivetime did reimburse me half of that so I could continue making my car payment).
  
  Two weeks ago the car was having serious idle issues (shaking, vibrating, feeling it is going to stall, etc), I would push the gas and car would barely go, etc. Took it to a shop and found out it not only needs a new turbo charger assembly but ALSO has a crack in the valve cover. I got the turbo charger assembly done cheap ($1200) and paid another $240 for the valve cover to be replaced. I used a shop out of their netowrk for extended warranty and paid an extra $100 out of pocket, coming to a grand total of $509 out of pocket. I I have now spent near $1000 in repairs alone (cash, out of pocket with the bs extended warranty).
  
  My wife called Drivetime on Friday and they tell her, "No problem, just fax us over the receipts and we will defer your next payment". She calls DT again on Monday and she is told, "You need to call customer relations to look at a possible reimbursement before they will consider a deferment". We get the repairs done and she calls today and they tell her, "The repairs are considered a maintenance item and not eligible for any type of reimbursement". She contacts Bridgecrest directly to discuss a deferment and they tell her, "Because our account is in good standing, they cannot help her". We drained our savings account to get the repairs done and MAKE the car payment and now we get no assistance because we paid our bill ON TIME! They only use deferments if you are in risk of repossession. Would have been nice to know all of this upfront, in advance.
  
  It appears the company has SEVERE communication issues and the employee's are not trained properly. I work in Customer Service and will be reporting this to every single place you can report to, including the BBB. Everyone needs to know what they are getting into before signing a contract with Drivetime.
  
  The sales pitch for the extended warranty was," Well we wouldn't want you to have problems with the car and not be able to afford the repairs". Seriously? I have your warranty and have serious problems with the car I cannot afford and you offer NO ASSISTANCE! Had I not purchased the extended warranty the car would have already needed over $2000 in repairs. Possibly, the finance lady knew something about the vehicle she wasn't revealing, hard to say, but she was ADAMANT we get it, even though I had no problems with any other vehicle I bought from them. I still have the 2004 Pacifica I bought from them 10 years ago, drives like a champ.
  
  I will go to a "Buy here, pay here" before I EVER purchase a vehicle from DT again. Not only have you lost my business, you have lost the business of every single person I come in contact with because I will tell ALL of them to never use your company. Obviously, they do not take the care they used to in inspecting their vehicles and most are previous rental cars. It took me quite a while to find one that wasn't, and this one has had more issues in 16 months than both of my previous vehicles combined. 3 vehicles from DT and I still pay 18-19% interest being a 'preferred customer '. Not the same company they were many years back. Very disappointed in every aspect.

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