RollShield Hurricane Shutter Manufacturer

Reviews

• Benjamin Rayburn

  May, 09 2018
  ★ ☆ ☆ ☆ ☆
  NOTE 1: I opened my Google Review Account just to note how bad my experience with Roll Shield was. That's why my account is new.
  
  NOTE 2: I am real...My name is Benjamin Rayburn, and my wife (Susie Rayburn) and I, live in Van Dyke Farm in Odessa FL...we're real people that have talked with the owner (among others at Roll Shield) many times. THE OWNER IS MISTAKEN THAT THIS IS A BOGUS REVIEW. YET ONE MORE ERROR HE'S MADE. WE'RE AS REAL AS ALL THE FRUSTRATION AND DISAPPOINTMENT WE EXPERIENCED IN LATE MARCH 2018.
  
  Below are the main facts regarding my experience, and resulting in my 1 star review. The review was for hurricane shutters (around a $17k job).
  
  Lack of Organization and Communication:
  
  Management (Dave) did not share the failed inspection report with his team, and as a result when they arrived they needed to pick up supplies. Receiving written correspondence was almost impossible from Dave.
  
  Sales (Nick) did not consult with us on all of the installation options available (ex: should we extend a cover for aesthetics, etc.) and did not show up multiple pictures of the installed product (just one picture, blurry).
  
  The installation team was missing 3 panels and a large corner cover when they were initially “finished”.
  
  Lack of Customer Service:
  
  The installers would not acknowledge me if I was standing there for 10 minutes. One didn’t speak any English and the other spoke broken English. One time they went to pull some screws to show me them and when they didn’t come back after 9 minutes I went to find them and they had the screws in their lap while smoking in their car.
  
  Lack of Pride in Work:
  
  Failed inspection for more than one reason.
  
  Initially one door was done with flat screws on one side and 1.5” protruding screws on the other (picture posted). It looked ridiculous.
  
  Many protruding 1.5” screws had 0.75” caps on them (mismatched), because they ran out of the other covers. It took nearly a month to receive the correct ones.
  
  The team used red chalk to mark lines which was not easy for me to remove. I ended up repainting.
  
  My opinion (based on the facts): I am very disappointed with the experience in many ways, and I will not recommend this company to friends and neighbors. Lots of folks in my community would be potential customers, and some already asked about them. My wife and I were put through a lot of stress through this process and felt that we needed to babysit the installers and nag the team to follow up with addressing the screw caps, the failed inspection, etc. In my experience, besides cashing my check quickly the only other aspect of the company that seemed efficient were the receptionists who seemed well organized and friendly/understanding.

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