New Hope Auto & Truck Services

Reviews

• handydancer

  Mar, 18 2018
  ★ ☆ ☆ ☆ ☆
  Very disappointed. I came in with a complaint of a front end noise in my Honda Odyssey and they said it was the ball joints and struts so they replaced them. The noise was still there when I picked it up so I went back and they kept it all day and then said they found nothing loose or out of place. So I am now out almost $1100 and I'm back where I started. Had they driven the car first to verify the noise and found nothing they should have told me they didn't hear anything and just have me pick the car back up. Instead they decided to replace whatever they thought was "worn" and figured it would take care of things. Stay tuned . . . it gets worse. When I went to do the regular maintenance on it shortly thereafter I found that both spindle nuts had not been peened back on properly, that one of the rotor mounting screws was missing, that the right ball joint boot was torn, and that the castle nut on that side was missing the cotter pin. Good thing I caught all that when I did! They shot themselves in the foot as I had been bringing them company vehicles and friends' cars. Won't be going back.

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