Penske Truck Rental

Reviews

• Anthony Panico

  Aug, 07 2018
  ★ ☆ ☆ ☆ ☆
  I reserved a 12 foot truck five days ago. I get there at 950 am for a 10oclock pickup. I get a phone call as I'm pulling in and they tell me the truck isn't there. It won't be ready until 11. I leave and wait until then. I get another call saying 1130. I wait until noon where they tell me to just take a local truck. I get a different truck then what I needed at this point. I tell the employee this is not what I needed or reserved. He tells me that they can't promise what kind of truck I get. I have the reservation for a 12 foot truck for pickup at 10. How can you not handle this?? I got a confirmation for what I booked. This truck I got is too big and its more expensive on fuel. How can you give me courtesy call at the time of my pickup and say my truck isn't there? I have friends and family taking the day off to help me move and they are sitting waiting and wasting their time just like I am. Worst customer service ever!! Thanks for over promising your customers. I guess I can return it whenever I want. I can say sorry a few times like penske did and everything will be ok. Get a clue and learn how to meet your customers needs. What a joke this place is.

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